Frequently Asked Questions
HOW DO I PROPERLY WASH MY STELLA LOU ACCESSORY?
Hand wash recommended. Feel free to use a low-heat iron to smooth out any wrinkles.
WHAT SIZE ARE THE BANDANAS?
- XS: 11.8 in
- S: 13.8 in
- M: 15.7 in
- L: 18 in
- XL: 21 in
Stella Lou wears a medium.
Since each item is handmade, there may be slight variations in color, texture, or size, making each piece unique.
IS THERE A BEST PRACTICE TO MEASURE MY PETS NECK?
Get a Flexible Measuring Tape: Use a soft, flexible measuring tape, like the kind used for sewing, to ensure accuracy and a comfortable fit.
WHAT IS YOUR RETURN POLICY?
We want you to be completely satisfied with your purchase. If your item arrives damaged or if the size is incorrect, you may either return the item or exchange it for the correct size. Please contact us within 3 days of receiving your order to initiate a return or exchange.
WHEN SHOULD I EXPECT MY ORDER TO BE SHIPPED?
Each of our items is carefully handmade to order, so please allow 3-5 business days for processing before your item is shipped. We take pride in creating quality products just for you, and this ensures that everything meets our high standards before it’s sent out.
Once your order has shipped, you’ll receive a tracking number to follow its journey!
HOW DO I PUT ON MY DOG'S BANDANA?
All our dog bandanas are snap-on—no tying needed! Just wrap it around your pup's neck and snap it into place for a secure, comfortable fit.